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A disappointment- look elsewhere
06/29/2009As a family of 4 with 2 kids traveling through roswell on vacation, i chose this national chain because it seemed like a safe bet and the other online travel ...
As a family of 4 with 2 kids traveling through Roswell on vacation, I chose this national chain because it seemed like a safe bet and the other online travel website reviews for this town were mediocre. This hotel wound up being a disappointment. The indoor pool was small with limited seating/towels and felt very crowded if there were more than a half dozen people in it. Although the staff was very professional at check in, when we had a problem with a non-flushing toilet in our room (a problem that existed BEFORE we checked in), the only offer was to bring us a cheap plunger for us to plunge the toilet ourselves since maintenance didn't arrive until later in the morning. The plunger couldn't fix the problem so we wound up using the hall bathroom on the 1st floor, which was less than ideal. There was no adjustment on our bill for the inconvenience, despite Holiday Inn's motto. The bedding was plush and the AC worked well in the room. The room itself was pretty small. No fridge. No microwave. Thin towels. Only a few machines in the work out room, which were always occupied when we needed them. Given that this was a fairly pricey hotel for the area, I would definitely look elsewhere for a better value and improved accommodations.
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Very nice hotel
09/28/2008This is a very nice hotel - nice room, excellent breakfast, and a very nice and helpful staff. we greatly enjoyed our stay here.
This is a very nice hotel - nice room, excellent breakfast, and a very nice and helpful staff. We greatly enjoyed our stay here.
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Phenomenal Service
07/25/2008This hotel is amazing, the staff is very friendly. they are also very knowledgeable about the surrounding area. we had so much fun and saw many things we didn't ...
This hotel is amazing, the staff is very friendly. They are also very knowledgeable about the surrounding area. We had so much fun and saw many things we didn't even know were in the area. The hotel itself was very clean and they have a pet cat named "Holly" who they have designated as the Stress Manager. What a great job she does. We are very happy that we stayed with them and will do so every year from now on. This is why we travel and stay at IHG hotels.
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