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Holiday Day Inn Durango
07/23/2009Front desk lied to upon check in. they said our room had been smoked in the night before and they had steam cleaned and ozonated the room. it was a ...
Front desk lied to upon check in. They said our room had been smoked in the night before and they had steam cleaned and ozonated the room. It was a smoking room. They had run out of non-smoking rooms. The front desk confirmed the above statement the next morning. I left with a migraine. We slept with the door open. No operable windows. They also stated that they had previous problems with travel on line bookings over smoking vs non-smoking room request. I have never had a problem with travel on line bookings and I have been using the service for years.
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Decent, typical Holiday Inn
05/08/2009The front desk staff is extremely professional and friendly. housekeeping service was not efficient. i would return to a room inthe early afternoon that had not been cleaned. the restaurant ...
The front desk staff is extremely professional and friendly. Housekeeping service was not efficient. I would return to a room inthe early afternoon that had not been cleaned. The restaurant breakfast service was freindly but inefficient. Breakfast took a long time and was brought to the table barely warm - not hte best was to serve either coffee or eggs.
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Great Hotel for Families Going to Colorado on Vacation
08/22/2008This property is within walking distance to downtown activities, the durango silverton railroad, and has an appleby's on property for good food at reasonable prices. in fact, they offered ...
THis property is within walking distance to downtown activities, the Durango Silverton railroad, and has an Appleby's on property for good food at reasonable prices. In fact, they offered us ""kids eat free"" at Appleby's which was a great value. It's exactly as advertised and a great option for those traveling through Southern Colorado. Rooms are standard HI but just a good value overall. Very clean and good staff.
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Outdated Unmaintained Hotel
06/30/2008I stayed two nights at this hotel as part of a group tour. this hotel is extremely outdated and has not been maintained. the beds were uncomfortable. in short this ...
I stayed two nights at this hotel as part of a group tour. This hotel is extremely outdated and has not been maintained. The beds were uncomfortable. In short this place bore no resemblance to the way it was advertised. Many of the advertised amentieis either did not exist or were broken. I would never stay there again.
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One of the worst hotels ever
05/18/2008Made our reservation several months in advance. our room was old, tv outdated, the heater was not working and the king size bed sagged so bad that i couldn't ...
Made our reservation several months in advance. Our room was old, TV outdated, the heater was not working and the king size bed sagged so bad that I couldn't sleep the first night. Next morning requested another room and after I came back from the train ride to Cascade the clerk that I spoke in the morning was gone and the one at the front desk didn't know anything about my request. After discussing the situation with her she finally call the manager (which was off on weekends) and he suggested that since they were full to give us a suite. That didn't happen, instead we got another room with a bed almost as bad. At least the heater worked on this room. The staff was rude and impolite to say the least, and the manager never reply to an email I sent him. I will never stay at this hotel again and I will probably stay away from Holiday Inn whenever possible. I am sure there are better choices in Durango than this Holiday Inn.
