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So horrible on my wedding night
07/27/2009I don't even know where to start. the fact that this hotel is rated 4 stars in any review site should be ashamed. i want to say as well, ...
I don't even know where to start. The fact that this hotel is rated 4 stars in any review site should be ashamed. I want to say as well, I never complain or write bad reviews when something goes wrong at an establishment but this was our wedding night and the management handled it so poorly. My husband booked a suite at the Portland Harbor Hotel for the night of our wedding before we left the next day for our honeymoon. He figured because it was considered one of the best in Portland that it would be a sure bet for the night of our wedding. They not only lost our reservation and put us in a regular room the night of our wedding but we had to carry our bags up ourselves from the parking garage in our tux and wedding dress. Since the room was not what we had originally booked, everything including the champagne, flowers, etc that my husband set up with the hotel and confirmed the day of the wedding were no where to be found. Breakfast the next morning was awful accompanied by horrible service. Did I mention we didn't even get a refund between the difference of the regular room and the suite? Oh and we didn't get an apology either. Apparently the manager said it was our fault that the limo dropped us off at the wrong entrance (which was clearly marked "valet" might I ad) and that we checked in at 5 pm and then "re-checked in" at 10 PM....weird since we got married at 6 PM and never arrived at the hotel until after the reception at 10 PM. This is just a glimpse at what went wrong that ONE night. Waste of money.
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Great trip
03/24/2009I'm always pleased at this hotel. we are frequent portland visitors. this location is next to 'restaurant row', great shopping, and though we had a 'garden view ' room, we ...
I'm always pleased at this hotel. We are frequent Portland visitors. This location is next to 'restaurant row', great shopping, and though we had a 'garden view ' room, we had glimpses of the water and great sky! Friendly, accomodating....great experience.
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Warning, Stay away from this place!
02/05/2009Stay started with no visible valet, since they charge for valet parking... but no-one in sight to park the car.. someone finally materialized after having to call the front ...
Stay started with no visible valet, since they charge for valet parking... but no-one in sight to park the car.. Someone finally materialized after having to call the front desk from the phone in the garage... This place is under renovations, we were able to check in, only to be told that there maybe some noise due to the building being worked on... My last visit they were still workig on it, could look past it, but it is still a work in progress,,, we thought the rooms were being worked on, but they are still the same..Rooms small, average - certainly not "luxury" as described on the phone during booking - last stay was in a much nicer room.... Had to be careful were you step in halls - room service trays are constant obstacles.. they never were removed in the 24 hours we were there.. Noisy Noisy Noisy - called to complain - nothing was done - told that we were warned about the street noise, but about the 'club" thumping beat next door - who builds a hotel next to a pack of nught clubs... Wouldn't stay here again, once was tolerable, but for the money.. I'd stay at some B&B! Atleast breakfast would be included!
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Terrible Experience
11/06/2007Billed as luxury jr. suite, room was small, poorly furnished & way overpriced. "jacuzzi" is oversize bathtub for extra $100. furniture dirty and stained, bed soft and uncomfortable. hotel is run ...
Billed as luxury Jr. Suite, room was small, poorly furnished & way overpriced. "Jacuzzi" is oversize bathtub for extra $100. Furniture dirty and stained, bed soft and uncomfortable. Hotel is run by what appears to be inexperienced, unkempt teenagers with no social graces. Front desk attendant greeted us with "So how are you guys?" Breakfast not included for $280 room. For $15 mandatory valet parking, attendant could not drive stick shift - he called front desk attendant who got in car and began grinding gears - I took over rather than risk damage. 2 days after EST time change, hotel clocks had not been adjusted and we got wake-up one hour early at 4:45am. Dirty glasses and dishes stacked in hallway outside of our room. When directed to our room (no help with bags) room had not been cleaned, young man overseeing cleaning said in front of us "I can't believe they sent them up". I suggest strongly that travelers stay far away from this place. Better a Motel 6 for $80, and get a $200 bottle of wine with dinner.
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DON'T STAY AT THIS HOTEL
08/18/2007I booked my stay over the phone at the hotel -- not using any internet booking services - thinking that way i would get a better room. the hotel has two sides, ...
I booked my stay over the phone at the hotel -- not using any internet booking services - thinking that way I would get a better room. The hotel has two sides, one facing the bay and city and another facing a courtyard and wall. They tell you the city side is slightly more loud with city sounds. I took the city side and at 11 pm on the first night of my stay realized how loud loud was. Two clubs operate directly outside the hotel with live amplified music, DJ'S and open doors to the street. The sound was deafening and didn't end until after 2 am. The front desk rudely told me, because I took the city side room, the noise was my problem. Effectively they said I was cheap booking the city side and it was my fault. I have never stayed in a 'high end' hotel with this kind of noise or attitude.I have even contacted the Maine AGs office to report their deception. Don;t stay at this place. They are deceptive in booking and rude after the fact.
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