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Will never stay there again!!
08/29/2008We had booked 1 night, and decided to add 1 more for the day before. i confirmed with the receptionist that the rate would be the same (a wed & thurs). ...
We had booked 1 night, and decided to add 1 more for the day before. I confirmed with the receptionist that the rate would be the same (a Wed & Thurs). When we arrived the manager informed me that the rate was higher than quoted. Then added an extra charge for our 2 eleven year olds...supposedly no extra charge for children under 12. Not only was he rude about it, but refused to honor HIS employees' quote. We stayed as we had already given a deposit. The room was not cleaned, or even entered...we were gone all day. We had to ask for clean towels. The pool was filthy! We observed 2 dogs swimming in it the first night there. The breakfast, which the manager stated was worth $$, was pathetic! The doughnut ""holes"" were still half frozen, there was no fresh fruit, and no hot water, only coffee. I believe that $$ would have bought the entire ""spread""! To summerize, it was a sad beginning to our vacation, in the otherwise beautiful Black Hills. On an added note, the manager had some nasty words about the internet...making reservations, etc.
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Outstanding Staff!
08/07/2007The gentleman at the front desk, whose name was x was an absolute delight. he greeted us with a smile, good evening and how are you today. very sincere! it ...
The gentleman at the front desk, whose name was X was an absolute delight. He greeted us with a smile, good evening and how are you today. Very Sincere! It was after midnight when we arrived and you could not have asked for a more friendly gentleman than him.
The room was very clean, wonderful breakfast, and the service was the best we have had in 20 years. Keep up the great work, and it is a so refreshing to see our young people with such a positive outlook on life, and such enjoyment in their careers.
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