Reviews
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Need to improve customer service and upkeep of rooms
04/08/2009When i checked our family in that night, the front desk clerk sighed out loud, as if relieved that his last guest checked in, or so i felt as if ...
When I checked our family in that night, the front desk clerk sighed out loud, as if relieved that his last guest checked in, or so I felt as if I were. When I asked him to confirm the nights he had us booked for, he quickly jumped to conclusions and assumed I might want to make changes to my reservations, so he took his pen and pointed it and rudely wiggled it at me as if he were an old crabby school teacher scalding one of his students. He said, ""Don't call us to make changes to your reservations. You have to call online to make any changes. We don't have any control over that....blah, blah, blah..."". His tone was condesending and negative. I felt as though I had done wrong in making a reservation via online. He mentioned that they don't make much money off those sights..blah, blah, blah. I tried to shake this off with some humor, and hopefully get him to see what he had done, but I don't think he got it. I was too tired to worry about it any longer, so I shrugged it off for the time being. I just wanted to crash in my bed. When we got to our room, the TV remote didn't work, one of the dresser handles was broken off, and a couple of bathroom fixtures were broken and hanging from the walls, i.e. bath towel rack, shower fixture, etc. It doesn't appear anyone routinely inspects the rooms for these details to ensure they are corrected. We went ahead and stayed our time just so we didn't have to stress over finding another place. I hope the hotel owners will pay better attention to the customer service details, and less with their bank accounts.
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Nice Surprise For The Money
10/25/2008If you're looking for a hotel within walking distance of the parkway without having to pay extra for it.. this is it. it was the cheapest rate we could ...
If you're looking for a hotel within walking distance of the parkway without having to pay extra for it.. this is it. It was the cheapest rate we could find in the downtown area and the room was nicer than an ""on the parkway"" room we had paid thirty dollars more for the first night of our stay.
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WORST STAY EVER
10/05/2008My family travels to gatlinburg about 6 times per year for conferences we attend regularly due to work and have stayed in some of the best hotels in the area ...
My family travels to Gatlinburg about 6 times per year for conferences we attend regularly due to work and have stayed in some of the best hotels in the area but decided to look for availability and location to the convention center this time. We chose Super 8 which is just across the street from the convention center and made a terrible mistake. The beds were so rock solid that we didn't even sleep and the walls so paper thin, we actually listened to our neighbors entire conversations. Unfortunately for them, they also were kept awake by our crying infant. The toilet barely flushed and the room was very, very small. To top it all off, while exiting my vehicle, I stepped in dog poo and was told very ""boldly"" ( like I was lying) , that this wasn't a pet friendly hotel. I almost had to beg someone to clean up the mess in front of my hotel door. This was such a terrible experience and it ruined the conference for us entirely. If you're looking for comfort and friendly service with your trip, dont rely entirely on reviews from the internet because although the reviews we read only had good things to say about this hotel, it was by far the worst room I have ever had and will never stay again.
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best value for money
09/11/2008We had best time in gatlinburg and its all due to this hotel. we have notting bad to say about this motel. we will stay there again and again. thank ...
We had best time in gatlinburg and its all due to this hotel. we have notting bad to say about this motel. we will stay there again and again. Thank you super 8's staff for making this trip the best.
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Quick Trip
08/13/2008We did not decide to go until late in the week. the property has a great location just off of the parkway in gatlinburg. the rooms were very well kept ...
We did not decide to go until late in the week. The property has a great location just off of the Parkway in Gatlinburg. The rooms were very well kept and it was clean. The rate was exactly what we were looking to spend for the trip. Nice room for the price.
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